Refund policy
Last updated: September 04, 2026
At Pleene™, we care about comfort — in your bedroom, in your home, and for the planet.
Our 2-in-1 bedding is designed to make everyday life easier by helping you enjoy a fresh, comfortable bed without the usual struggle of changing duvet covers. At the same time, we are mindful that product returns create unnecessary waste, packaging use, and CO₂ emissions every year.
While returns are sometimes unavoidable, we believe in solving customer concerns in the most practical and sustainable way possible. That is why we invite you to contact us first before sending anything back. In many cases, we can help with guidance, a replacement, or a refund without requiring a physical return. This is an invitation, not a condition — your right to return your order under this policy applies either way.
Our Approach to Returns
We accept returns of both defective and non-defective products within 90 days of delivery.
| Return window | 90 days from delivery |
| Accepted condition | New or slightly used, including opened packaging |
| Return method | By mail |
| Return shipping | Paid by the customer, unless the return is due to an error on our side |
| Restocking fee | None |
| Refund processing time | Up to 10 days after we receive and inspect your return |
| Exchanges | Available on request |
90-Day Guarantee
We want you to feel fully confident trying Pleene™ in your own home.
Bedding needs to be opened and slept on before you can tell whether it is right for you. That is exactly what our guarantee is for. Opening the packaging and using your Pleene™ bedding does not affect your right to return it.
If you are not satisfied with your purchase for any reason, you may request a return, exchange, or refund within 90 days of receiving your order. No questions asked.
How to Start a Return, Exchange, or Refund
Email support@pleene.com and include:
| Information Needed | Details |
|---|---|
| Order number | So we can find your purchase quickly |
| Email used for the order | Helps us verify your request |
| Brief description | A short note about your request, and whether you would prefer a refund or an exchange |
| Photos, if relevant | Only needed for product issues or damage |
We will reply within 1 business day with return instructions and the return address. Please wait for these instructions before shipping anything back, so that your parcel reaches the right location and can be matched to your order.
Exchanges
If you would prefer a different size, colour, or variant instead of a refund, let us know in your request and we will arrange an exchange. Exchanges follow the same 90-day window and the same condition requirements as returns.
Condition of Returned Items
Returned items may be new or slightly used. Because bedding has to be tried to be judged, normal use during the trial period is expected and accepted.
We ask that returned items be sent back clean and dry, in the best condition reasonably possible. You are responsible only for any loss in value resulting from handling that goes beyond what is necessary to try the product.
We are unable to accept items that are soiled, contaminated, or damaged in a way that makes them unsafe or unhygienic to handle, or items that have been altered or damaged through misuse rather than normal use. Where this applies, we will contact you before making any decision and explain the reason.
Return Shipping
Returns are made by mail. Return shipping costs are the responsibility of the customer.
If the return is due to an error on our side — such as a wrong, defective, or damaged item — we cover the return shipping cost and refund your original shipping fee.
We do not charge restocking fees.
Refunds
Refunds are issued to the original payment method used for your purchase.
Once we receive and inspect your returned item, your refund is processed within 10 days. Depending on your bank or payment provider, it may take a few additional days for the funds to appear on your statement.
Where we agree with you that a physical return is not necessary, we process the refund as soon as your request is approved.
Original shipping fees are non-refundable unless the return is due to an error on our side.
Damaged or Incorrect Orders
If your order arrives damaged or you received the wrong item, contact us at support@pleene.com with your order number and photos. We will arrange a replacement or a full refund, including all shipping costs, at no cost to you.
Our Commitment
We appreciate your understanding that unnecessary returns have an environmental impact.
By contacting us before sending anything back, you help reduce waste, limit unnecessary transport emissions, and allow us to support you faster and more efficiently. If a return is the right answer, we will make it straightforward.
At Pleene™, our goal is to make your bed easier to enjoy — and your shopping experience easier to trust.
Statutory Rights
Nothing in this policy limits any rights you may have under applicable consumer protection law. Where local law grants you broader rights than this policy, those rights apply.
Contact
One Way Ecom Limited (trading as Pleene™)
50 Stanley Street, Suite C, Level 7, World Trust Tower,
Central, Hong Kong Island 999077,
Hong Kong
Mail: support@pleene.com
Tel.: +1 (205) 360-5811
Customer Service Hours Monday through Friday, 9:00 a.m. to 5:00 p.m. (GMT)
Policy Updates
This policy may be updated periodically. The version published at the time of your order applies to your purchase.