At Pleene™, we care about comfort — in your bedroom, in your home, and for the planet.

Our 2-in-1 bedding is designed to make everyday life easier by helping you enjoy a fresh, comfortable bed without the usual struggle of changing duvet covers. At the same time, we are mindful that product returns create unnecessary waste, packaging use, and CO₂ emissions every year.

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While returns are sometimes unavoidable, we believe in solving customer concerns in the most practical and sustainable way possible. That is why we always ask you to contact us first before sending anything back. In many cases, we can help with guidance, a replacement, or a refund without requiring a physical return.

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If you have any questions about your order or if something does not feel right with your Pleene™ bedding, please contact our support team first at support@pleene.com.

Please include your order number and a short description of the issue. If helpful, you may also include photos so our team can review your request faster.

In many situations, we can resolve the concern without asking you to send the product back.

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We want you to feel fully confident trying Pleene™ in your own home.

If you are not satisfied with your purchase, you may request a refund within 90 days of receiving your order. No questions asked.

Our goal is simple: you should feel more comfortable, not more stressed.

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To request a refund, please email support@pleene.com and include:

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Please do not send any products back without prior confirmation from our support team. Unapproved returns may not be accepted.

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Refunds are issued to the original payment method used for your purchase.

Once approved, refunds may take up to 10 business days to appear, depending on your bank or payment provider.

Shipping fees are non-refundable unless the issue was caused by an error on our side, such as receiving the wrong item or a damaged product.

Proof of return may only be requested if our support team determines that a physical return is required.

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If a physical return is approved, the product must be sent back within 90 days of your refund request approval.

Return shipping costs are the responsibility of the customer unless the return is due to an error on our side.

Returned items must be unused or only lightly tested. Customers are responsible only for any loss in value resulting from handling beyond what is necessary to assess the product.

Because bedding is a personal-use product, we ask that all returned items be handled with care and returned in a clean condition whenever a physical return is required.

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For hygiene and safety reasons, we may not be able to accept physical returns of opened, heavily used, washed, stained, damaged, or unsealed bedding products.

Products returned without prior approval, items damaged due to improper use, or items showing signs of use beyond normal testing are not eligible for return.

This does not affect your right to contact us under our 90-Day Risk-Free Guarantee. Please reach out first, and we will do our best to find a fair solution.

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We appreciate your understanding that unnecessary returns have an environmental impact.

By contacting us before sending anything back, you help reduce waste, limit unnecessary transport emissions, and allow us to support you faster and more efficiently.

At Pleene™, our goal is to make your bed easier to enjoy — and your shopping experience easier to trust.

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This policy may be updated periodically.