Terms of service
Last updated: September 04, 2026
These Terms of Service ("Terms") govern your use of pleene.com ("Website") and any purchases made through the Website. The Website is operated by One Way Ecom Limited ("we", "us", "our"), the company behind Pleene™. Advertising for this store is managed on our behalf by 21Commerce Limited, registered at the same address.
By accessing this Website or purchasing from it, you agree to these Terms.
1. Scope of Application
These Terms apply to all orders placed through our online store.
Our store is intended for end consumers purchasing goods for personal use. A "consumer" is any individual acting outside their trade, business, or profession. A "business" refers to any person, company, or entity acting for commercial or professional purposes.
2. Contract Formation
By displaying products on our Website, including our Pleene™ 2-in-1 bedding products, we make a binding offer to enter into a purchase contract.
You may add products to your cart without obligation and correct your information at any time before submitting your order.
By clicking "Place Order", "Buy Now", or a similar checkout button, you accept our offer. A confirmation email is sent shortly after your order has been placed.
The contract is formed with:
One Way Ecom Limited Operating the brand Pleene™ 50 Stanley Street, Suite C, Level 7, World Trust Tower, Central, Hong Kong Island 999077, Hong Kong
3. Language and Storage of Contract Text
The contract language is English.
We store your order details and send them to you by email after your purchase. For security reasons, past orders may not be accessible online after checkout unless customer account functionality is available.
4. Shipping & Delivery
Additional shipping costs may apply and will be displayed during checkout before you place your order.
We ship orders through mail and courier services. Self-pickup is not available.
We do not ship to PO Boxes unless stated otherwise during checkout.
Delivery times shown on the Website are estimates and may vary depending on destination, courier handling, customs processing, seasonal demand, or other circumstances outside our control.
5. Payment Methods
We offer the following payment options, depending on availability in your region and at checkout:
| Payment Method | Availability |
|---|---|
| Credit Card | Visa, Mastercard, AMEX or other supported cards |
| PayPal / PayPal Express | If enabled at checkout |
| Apple Pay | If supported by your device and region |
| Google Pay | If supported by your device and region |
| Shop Pay | If available through Shopify Payments |
| Klarna | If enabled and available in your country |
| Other payment gateways | As supported by Shopify Payments or our payment providers |
For third-party payment providers, their respective terms, conditions, and privacy policies apply.
6. Retention of Title
Ownership of the goods remains with us until full payment has been received.
7. Damage During Transport
If your order arrives with visible shipping damage, please report the damage to the courier where possible and contact us as soon as possible at support@pleene.com.
Please include your order number and, if possible, photos of the damaged packaging or product. This helps us review your case quickly and claim reimbursement from the courier when applicable.
Failure to report shipping damage immediately does not affect your statutory rights, but it helps us resolve the issue faster.
8. Warranty
Unless otherwise stated, statutory warranty rights apply.
Warranty does not cover:
| Not Covered | Explanation |
|---|---|
| Normal wear and tear | Changes resulting from regular use over time |
| Misuse or improper handling | Damage caused by use outside the product instructions |
| Improper washing or care | Damage caused by ignoring the care label or washing instructions |
| Stains, odors, or hygiene-related damage | Issues caused by use, storage, spills, pets, moisture, or improper cleaning |
| Damage caused by modifications | Any alteration, repair, or modification not authorized by us |
If a separate product warranty or guarantee applies, it will be shown on the relevant product page.
9. Bedding, Hygiene & Product Care
Pleene™ products are personal-use bedding items. For hygiene, safety, and product longevity, customers are responsible for following the care instructions provided with the product, on the packaging, product label, or product page.
Improper washing, drying, storage, or handling may affect the comfort, appearance, and durability of the product and may limit eligibility for warranty or return claims.
This section does not limit any statutory rights you may have under applicable consumer protection laws.
10. Liability
We are liable without limitation for damages caused by:
| Liability Area | Description |
|---|---|
| Injury to life, body, or health | Where liability cannot legally be limited |
| Intentional or gross negligence | Where caused by us, our legal representatives, or agents |
| Fraudulent concealment | If a defect was fraudulently concealed |
| Product liability laws | Where applicable product liability laws impose liability |
For breaches of essential contractual obligations, also known as material obligations, liability for simple negligence is limited to foreseeable damages typical for such contracts.
All other claims for damages are excluded to the extent permitted by applicable law.
11. Dispute Resolution & Governing Law
11.1 Governing Law
These Terms shall be governed by the laws applicable to One Way Ecom Limited, without regard to conflict-of-law principles, unless mandatory consumer protection laws in your country of residence provide otherwise.
11.2 Jurisdiction
Any disputes arising out of or in connection with these Terms or your purchase shall be subject to the competent courts applicable to One Way Ecom Limited, unless mandatory consumer protection laws provide otherwise.
11.3 Consumer Alternative Dispute Resolution
We are not obligated or willing to participate in consumer dispute resolution procedures before an arbitration body unless required by applicable law.
12. Amendments to the Terms
We reserve the right to update or modify these Terms at any time.
The version published on this Website at the time of your order will apply to your purchase.
13. Contact Information
For questions regarding these Terms, please contact:
Trade name: One Way Ecom Limited
pleene.com is operated by One Way Ecom Limited. Advertising for this store is managed on our behalf by 21Commerce Limited, registered at the same address.
Address: 50 Stanley Street, Suite C, Level 7, World Trust Tower, Central, Hong Kong Island 999077, Hong Kong
Mail: support@pleene.com
Tel.: +1 (205) 360-5811
Customer Service Hours Monday through Friday, 9:00 a.m. to 5:00 p.m. (GMT)
We aim to respond to all inquiries within 1 business day. Messages received outside business hours or over the weekend will be answered on the next business day.