This Shipping & Delivery Policy applies to all purchases made through pleene.com, operated by Pleene Trade LTD (“we,” “our,” or “us”), the company behind Pleene™.

By placing an order, you agree to this Shipping & Delivery Policy, along with our Terms of Service, Payment & Billing Policy, and Return & Refund Policy.

We currently ship to selected international destinations, including the United Kingdom, Canada, the United States, and Australia.

Available shipping options, delivery carriers, and shipping costs may vary depending on your delivery country and order value. All available shipping methods will be displayed at checkout before you complete your purchase.

Shipping costs depend on your location, selected shipping method, and order value.

All applicable shipping costs are clearly displayed at checkout before you place your order.

Orders are typically processed within 1–2 business days after payment confirmation.

Processing includes order verification, preparation, packaging, and handover to our shipping partners.

During high-volume periods, such as holidays, seasonal sales, product launches, or promotional events, processing times may be slightly longer.

After processing, standard delivery typically takes approximately:

Delivery times are estimates and are not guaranteed.

Actual delivery time may vary depending on your location, carrier handling, customs processing, public holidays, weather conditions, and other circumstances outside our control.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking updates may take 24–48 hours to appear after dispatch.

If you have not received tracking information within 3 business days after your order has shipped, please contact us at support@pleene.com.

If available at checkout, Priority Handling means your order is prioritized during processing and preparation before handover to the carrier.

Priority Handling does not guarantee a specific delivery date and does not remove the possibility of carrier delays, customs delays, or delays caused by circumstances outside our control.

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order cannot be delivered due to an incorrect or incomplete address, failure to receive or collect the package, refusal of delivery, or any similar issue caused by the customer, the customer may be responsible for return shipping fees, re-delivery costs, or any additional carrier charges.

Please review your shipping address carefully before placing your order.

If your order arrives damaged or does not arrive within the expected delivery window, please contact us within 14 days of the estimated delivery date at:

For damaged shipments, please include your order number and clear photo or video evidence of the damaged packaging and product.

We will investigate the issue and may issue a replacement or refund where appropriate.

Delivery delays may occur due to circumstances beyond our control, including but not limited to:

We are not liable for delays caused by third-party carriers or circumstances outside our reasonable control.

For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations.

Unless otherwise stated at checkout, customers are responsible for any applicable customs duties, taxes, or import charges imposed by their local authorities.

Pleene™ is not responsible for delays caused by customs processing.

This Shipping & Delivery Policy is governed by the laws applicable to Pleene Trade LTD, unless mandatory consumer protection laws in your country of residence provide otherwise.

Any disputes shall be handled by the competent courts applicable to Pleene Trade LTD, unless mandatory law provides otherwise.

If you have any questions about shipping, delivery, tracking, or your order, please contact us:

Pleene Trade LTD
Operating the brand Pleene™
Email: support@pleene.com
Phone: +44053605811

Support Hours:
Monday–Friday, 9:00 AM – 5:00 PM [GMT-05:00]