Shipping policy
Last updated: September 04, 2026
This Shipping & Delivery Policy applies to all purchases made through pleene.com, operated by One Way Ecom Limited ("we", "our", "us"), the company behind Pleene™.
By placing an order, you agree to this policy, along with our Terms of Service, Billing Terms & Conditions, and Return & Refund Policy.
1. Shipping destinations
We currently ship to the United Kingdom, the United States, Canada and Australia.
Available shipping options, carriers and costs vary by delivery country and order value. All methods available for your order are shown at checkout before you complete your purchase.
2. Shipping costs
Shipping cost depends on your location, the method you select and your order value. Every applicable cost is displayed at checkout before you place the order. Tracking and insurance are included on all options.
United Kingdom
| Order value | Shipping method | Cost |
|---|---|---|
| £0.00–£99.99 | Royal Mail® — tracked, insured | £4.95 GBP |
| £100.00 and up | Royal Mail® — tracked, insured | Free |
| Any eligible order | Royal Mail® — tracked, insured, with Priority Handling | £7.95 GBP |
United States
| Order value | Shipping method | Cost |
|---|---|---|
| $0.00–$99.99 | USPS — tracked, insured | $4.95 USD |
| $100.00 and up | USPS — tracked, insured | Free |
| Any eligible order | USPS — tracked, insured, with Priority Handling | $7.95 USD |
Canada
| Order value | Shipping method | Cost |
|---|---|---|
| CA$0.00–CA$99.99 | Canada Post — tracked, insured | CA$6.95 CAD |
| CA$100.00 and up | Canada Post — tracked, insured | Free |
| Any eligible order | Canada Post — tracked, insured, with Priority Handling | CA$10.95 CAD |
Canadian prices are shown before GST/HST. Applicable federal and provincial sales tax is calculated and added at checkout based on your delivery address.
Australia
| Order value | Shipping method | Cost |
|---|---|---|
| A$0.00–A$99.99 | Australia Post — tracked, insured | A$9.95 AUD |
| A$100.00 and up | Australia Post — tracked, insured | Free |
| Any eligible order | Australia Post — tracked, insured, with Priority Handling | A$12.95 AUD |
All prices shown for Australian orders include 10% GST.
3. Order cut-off time and processing
Orders placed before 2:00 PM (GMT) on a business day are processed the same day. Orders placed after the cut-off time, or on a weekend or public holiday, enter processing on the next business day.
Orders are typically processed within 1–2 business days after payment confirmation. Processing includes order verification, preparation, packaging and handover to our shipping partners.
Business days are Monday to Friday, excluding public holidays. The delivery estimates in Section 4 begin from the start of processing, not from the moment you place the order.
During high-volume periods — holidays, seasonal sales, product launches or promotional events — processing may take longer, and the cut-off time may not apply.
4. Delivery time
After processing, standard delivery typically takes:
| Destination | Processing | Standard transit | Estimated total |
|---|---|---|---|
| United Kingdom | 1–2 business days | 4–6 business days | 5–8 business days |
| United States | 1–2 business days | 4–6 business days | 5–8 business days |
| Canada | 1–2 business days | 6–10 business days | 7–12 business days |
| Australia | 1–2 business days | 7–12 business days | 8–14 business days |
Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on your location, carrier handling, customs processing, public holidays, weather and other circumstances outside our control. Deliveries to remote, rural or regional areas may take longer than the estimates above.
5. Tracking information
Once your order ships, you'll receive a shipping confirmation email containing your tracking number. Tracking updates can take 24–48 hours to appear after dispatch — that gap is normal.
If you have no tracking information within 3 business days of the shipping confirmation, email support@pleene.com.
6. Priority Handling
Where available at checkout, Priority Handling moves your order to the front of the queue during processing and packing, before it is handed to the carrier. It shortens the processing window only.
It does not speed up the carrier, does not guarantee a specific delivery date, and does not remove the possibility of carrier delays, customs delays or delays caused by circumstances outside our control.
7. Undeliverable or returned shipments
Customers are responsible for providing accurate and complete shipping information at checkout. Please review your address carefully before placing your order.
If an order cannot be delivered because the address was incorrect or incomplete, delivery was refused, or the parcel was not collected, you may be responsible for return shipping fees, re-delivery costs or additional carrier charges. We do not deliver to PO Boxes unless stated at checkout.
8. Lost, missing or damaged packages
If your order arrives damaged, or does not arrive within the expected delivery window, contact us within 14 days of the estimated delivery date at support@pleene.com.
For damaged shipments, include your order number and clear photos or video of both the packaging and the product — that is what we need to open a carrier claim.
We will investigate and may issue a replacement or refund where appropriate. This timeframe helps us resolve issues quickly and does not limit any statutory rights you may have under the consumer protection laws of your country of residence.
9. Events outside our control
Delays may occur for reasons beyond our control, including but not limited to:
- Weather conditions — storms, extreme weather or natural disruption
- Carrier delays — delays within Royal Mail®, USPS, Canada Post, Australia Post or other delivery partners
- Public holidays — national or regional holidays affecting shipping operations
- Peak periods — seasonal demand, sales events or holiday shipping peaks
- Customs processing — inspections or import processing for international shipments
- Incorrect delivery details — incomplete or inaccurate information provided at checkout
We are not liable for delays caused by third-party carriers or circumstances outside our reasonable control.
10. Customs, duties and import taxes
- Australia: for goods with a customs value of A$1,000 or less, 10% GST is included in the price you pay at checkout, and no further GST is charged on delivery.
- Canada: applicable GST/HST is calculated and collected at checkout based on your province of delivery. Import duties, where applicable, are shown at checkout.
- United Kingdom and United States: any applicable taxes are shown at checkout.
Unless stated otherwise at checkout, any remaining customs duties, taxes or import charges imposed by your local authorities are your responsibility. We cannot control or predict customs processing times and are not responsible for delays caused by customs.
11. Governing law
This Shipping & Delivery Policy is governed by the laws of England and Wales, unless mandatory consumer protection laws in your country of residence provide otherwise. Any disputes shall be handled by the competent courts of England and Wales, unless mandatory law provides otherwise.
Nothing in this policy limits your statutory rights. In the United Kingdom you may cancel within 14 days of receiving your order under the Consumer Contracts Regulations; in Australia our goods come with guarantees that cannot be excluded under the Australian Consumer Law; in Canada and the United States your rights under applicable provincial, state and federal consumer law apply in full.
12. Contact information
Questions about shipping, delivery, tracking or your order? Email support@pleene.com — we usually reply within one working day.
One Way Ecom Limited, operating the brand Pleene™
Trade name: One Way Ecom Limited
Address: 50 Stanley Street
Suite C, Level 7, World Trust Tower, Central , Hong Kong Island 999077, Hong Kong
Mail: support@pleene.com
Tel.: +1 (205) 360-5811