Billing Terms & Conditions

APayment processing

Payments are handled by Shopify Payments and the other providers shown at checkout, over an encrypted connection. We never see or store your full card details. Every transaction is subject to verification and approval by the relevant payment provider.

BAccepted payment methods

• Visa, Mastercard and American Express
• PayPal and PayPal Express
• Apple Pay and Google Pay
• Shop Pay
• Klarna

Availability depends on your country, device and payment provider — the full list for your order appears at checkout.

CCurrency

You are charged in your local currency: GBP in the United Kingdom, USD in the United States, CAD in Canada and AUD in Australia. The price shown at checkout is the price you pay — there is no separate conversion afterwards. Your bank may still apply its own fees if your account is held in a different currency.

DPayment authorisation

When you place an order, your payment method may be authorised at checkout, and processing begins once the order is submitted. If authorisation is unsuccessful, the order will not be processed.

If a payment won't go through:

• Check your card and billing details for typos
• Contact your bank or card issuer — most declines are made on their side
• Try one of the other payment methods at checkout

EOrder verification

Occasionally we review an order before it is processed. Where reasonably necessary, we may ask you for additional information, hold the order while we verify it, or cancel it if payment cannot be verified. If we hold or cancel an order, we'll email you.

FBilling information

Please make sure your billing address, payment details and contact details are accurate and up to date. Incorrect or incomplete information can delay payment, cause a transaction to fail, or lead to the order being cancelled.

Double-check your delivery address too: if a parcel can't be delivered because the address was wrong or incomplete, return and re-delivery costs may be passed on to you.

GTaxes, duties and import charges

• Australia: 10% GST is already included in the price you pay at checkout. Nothing further is charged on delivery.
• Canada: GST/HST is calculated at checkout based on your province and collected by us.
• United Kingdom and United States: any applicable taxes are shown at checkout.

Unless stated otherwise at checkout, any remaining customs duties or import fees charged by your local authorities are your responsibility.

HRefunds

Approved refunds go back to the original payment method used for the purchase and can take up to 10 business days to appear, depending on your bank or payment provider. Original shipping fees are non-refundable unless the return is due to an error on our side.

Our 90-Day Risk-Free Guarantee and the optional 180-day extension are set out in full in our Return & Refund Policy.

IPayment disputes

If something looks wrong with a charge, please email us before opening a dispute with your bank or payment provider. Most issues — a duplicate charge, an unfamiliar descriptor, a refund that hasn't landed yet — we can resolve within a day, and a chargeback takes considerably longer to settle.

JPayment support

Questions about a charge, or trouble at checkout? Email support@pleene.com with your order number. We usually reply within one working day.