SHIPPING & RETURNS
UK delivery
| Order value | Method | Cost |
|---|---|---|
| Up to £99.99 | Royal Mail®, tracked and insured | £4.95 |
| £100 and over | Royal Mail®, tracked and insured | Free |
| Any order | Royal Mail®, tracked and insured, with Priority Handling | £7.95 |
Processing: 1–2 business days after payment confirmation. Transit: 4–6 business days. Estimated total: 5–8 business days.
Delivery times are estimates, not guarantees. Priority Handling means your order is prioritised during processing and preparation — it doesn't guarantee a specific delivery date.
Who delivers my parcel?
UK orders are sent with Royal Mail®, with tracking and insurance included on every shipment.
Can I track my parcel?
Yes. You'll receive a shipping confirmation email with your tracking number as soon as your order is dispatched. Tracking updates can take 24–48 hours to appear. If you haven't received tracking within 3 business days of dispatch, email support@pleene.com.
Returns and refunds
Every order comes with our 90-day risk-free guarantee. If you're not satisfied, you can request a refund within 90 days of receiving your order — no questions asked.
Please contact us before sending anything back. Email support@pleene.com with your order number, the email used for the order, and a short description. In many cases we can resolve things without a physical return at all. Unapproved returns may not be accepted.
Refunds go back to your original payment method and can take up to 10 business days to appear, depending on your bank. Shipping fees aren't refundable unless the issue was our error — for example a wrong or damaged item.
This does not affect your statutory rights under the Consumer Rights Act 2015.
Contact
Pleene Trade LTD, 128 City Road, London EC1V 2NX, United Kingdom Email: support@pleene.com · Support hours: Monday–Friday, 9:00–17:00